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Returns

If you want to calibrate, check, repair or return your device to MECON for other reasons, send your package to the following address:

MECON GmbH
Department: Customer service
Röntgenstraße 105
D-50169 Kerpen

Please include a “Confirmation of decontamination” with every returned device.

We also ask you to ensure that the device is carefully packaged, to protect it during transportation.

Download

Confirmation-of-decontamination.pdf

Registration for verification / repair / calibration of a device

Registration

Mandatory field Reason for return / fault description*

Devices

Mandatory field Number of devices*

Mandatory field Device type(s)*

Mandatory field Serial number(s)*

Warnings on the medium

Medium in process

Mandatory field Medium*

Concentration (%)

Medium in process warnings Toxic Harmful to health / irritant Caustic Flammable Explosive Other Harmless

Other

Other (please enclose safety data sheet)

Medium for final cleaning

Mandatory field Medium*

Concentration (%)

Medium for final cleaning warning Toxic Harmful to health / irritant Caustic Flammable Explosive Other Harmless

Other

Other (please enclose safety data sheet)

Confirmation

“I confirm that the returned goods were cleaned appropriately for the process medium used therefore do not contain residues in dangerous quantities.”

Sender

Mandatory field Company*

Mandatory field Department*

Mandatory field Contact Person*

Mandatory field E-Mail*

Mandatory field Fon*

Mandatory field Street, Nr*

Mandatory field Zip*

Mandatory field City*

Mandatory field Country*

Customer number

Mandatory field I am aware that the completed return certificate must be attached to the OUTSIDE of the packaging for safety reasons, and that if I fail to do so, the package will be returned to me at my expense.* Confirmation

Mandatory field If no repairs are made or new orders placed, I hereby confirm that I shall accept the assessment costs of € 100,00 (mechanical devices) or € 200,00 (magnetic-inductive devices) net plus VAT.** Confirmation

Mandatory field Security question* Please calculate 5 plus 8.